Delete your account
You can delete your Stacks account at any time. You don’t need a reason.
In the app
- Open the menu (on any tab) and tap Settings.
- Tap Delete account.
- Type the email address you use for Stacks, then confirm Delete my account.
Your account is deleted at once and you are signed out on every device. This can’t be undone.
Without the app
Email support@stacks.ltd from the address you use for Stacks, with the subject “Delete my account”. We confirm it is you and then delete the account, as required by applicable law. We will never ask for a sign-in code.
What is deleted
- your profile, photo, company and links, and your date of birth;
- your phone and WhatsApp details;
- your event registrations, notifications and notification settings;
- your Partner, beta, Spotlight and suggestion submissions, and the messages about them;
- the text of your support requests;
- your requests to connect, blocks and reports;
- your quick sign-in and push notification records.
Your email address is removed from the account, so it can no longer be used to sign in. You can join again later with a new invite.
What we keep, without your identity
- a closed account record with no name, email, photo or contact details (only the city, sector and founder status you chose), which nobody can see in the app;
- records of past event check-ins, entries and interest, attached to that closed record;
- usage statistics, made anonymous;
- records of the Spotlight consent you gave, as the law requires, no longer linked to your email;
- security and audit records, deleted after one year at most.
Deleted data can remain in our backups until they are replaced in the normal cycle. We never use backups to bring back a deleted account.
Delete some data without deleting your account
- Remove your phone or WhatsApp number, photo or links in Edit profile.
- Withdraw a Partner or beta application in the app; your details are deleted.
- For anything else, write to support@stacks.ltd.
See the Privacy Policy for the full details.